Browse categories
CRM · CDP · Loyalty
Guest data, personalisation and loyalty programme strategy. CRM/CDP evaluation and loyalty design.
Vendor Expertise
Salesforce
DEEP PLATFORM EXPERIENCE
Enterprise CRM platform. Customisable for hospitality but requires specialist implementation.
Revinate
HANDS-ON IMPLEMENTATION
Hospitality-native CRM and guest data platform. Strong in email marketing and guest feedback.
Dailypoint™
SELECTION & MARKET INSIGHT
Hospitality CDP with strong data consolidation and personalisation capabilities.
Cendyn
DEEP PLATFORM EXPERIENCE
Hospitality CRM and loyalty platform for mid-market and enterprise hotel groups.
Maverick CRM (The Access Group)
HANDS-ON IMPLEMENTATION
Hospitality CRM and guest marketing platform within The Access Group ecosystem.
GuestFolio
HANDS-ON IMPLEMENTATION
Hospitality CRM and guest data platform for personalised marketing.
Fideltour
DEEP PLATFORM EXPERIENCE
Hotel CRM and marketing automation platform focused on direct bookings.
How we can help
CRM/CDP selection & RFP · Loyalty programme design · Guest data strategy · CRM-PMS integration · Direct booking CRM alignment · Post-stay communication strategy · Vendor support, coordination and relationship management